Resolve customer queries & earn their loyalty
Client Success
Customer Service & Support
Account Management
Customer Advocacy
Technical Support
Customer Care training & onboarding
Reduce churn by building a team equipped with knowledge that never fails to satisfy customers
Avoid pulling away other customer care specialists to train new teammates, ensuring they stay on top of customer interactions
Documentation & content generation
Ideate, create and summarize necessary customer care documentation - once a tedious task, now simplified with Gen AI
Produce tailored documentation to insert into customer conversations based on past interactions and unique customer needs & pains
Information discovery & knowledge management
Never miss a customer interaction, query or follow up - stay on top of every single conversation
Avoid the pain of having to hunt for information across a dozen applications and co-workers - use one unified platform to access any information
20% of your work time
is spent searching & gathering info across applications & people
80% of your team’s data
is unstructured, and hence unanalyzed and not utilized to its potential
80% of employees
recreate information & knowledge that already exists
1 out of 3 employees
make wrong decisions due to difficulty accessing information across tools
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